What is Thampz Online Clothing LLP?
Thampz is a travel-themed clothing brand launched by Jithin Thampi in 2023. Our products are inspired by adventure, exploration, and individuality.

Where is Thampz based?
We are based in Trivandrum, Kerala, India.

What makes Thampz products unique?
Thampz products are designed with travel and adventure in mind, combining comfort, durability, and unique themes inspired by the great outdoors.

Does Thampz use sustainable materials?
Yes, we are committed to sustainability and are exploring innovative technologies like Polygiene antibacterial fabric treatments to ensure longevity and eco-friendliness.

What types of products do you offer?
We offer a wide range of travel-inspired clothing and accessories, including t-shirts, hoodies, jerseys, keychains, and customized gifts.

Do you offer customization?
Yes, we offer customization services. For personalized orders, please visit the Customized Gifts tab on our website or contact us at sales@thampz.com for assistance.

How do I know my size?
Check out our Size Guide on the product page for detailed measurements.

Are your products unisex?
Yes, most of our products are designed to suit all genders.

Do you deliver internationally?
Yes, we ship to select international destinations. Shipping charges and delivery times vary based on location. For international orders, please contact us at sales@thampz.com for assistance.

How long does it take to receive my order?
Orders within India are typically delivered within 2-7 business days. International orders may take 10-15 business days.

How can I track my order?
Once your order is shipped, we’ll provide a tracking number via email or SMS. Also the tracking details are available in the account order page.

What are the shipping charges?
Shipping charges depend on your location and order size. Free shipping is available on orders above a certain amount within India.

What is your return policy?
We accept returns within 7 days of delivery for unused and undamaged products in their original packaging.

Can I exchange a product?
Yes, exchanges are available for sizing issues or defects. You can initiate the return process in your account orders or contact us at support@thampz.com for assistance.

How long does it take to process a refund?
Refunds are processed within 5-7 business days after the returned item is received and inspected.

What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, and digital wallets like Paytm and Google Pay.

Is online payment secure?
Absolutely. Our website uses secure encryption protocols to protect your payment information.

Do you offer Cash on Delivery (COD)?
Yes, COD is available for selected locations within India for orders ranging from ₹1000 to ₹2000.

How can I contact customer support?
You can reach us via email at support@thampz.com or call us at +917356601545 between 10AM - 5PM (IST).

What should I do if I receive a damaged or wrong product?
You can initiate a replacement or refund option through your Thampz account orders within 7 days of delivery. For further assistance, please contact us at support@thampz.com.

Does Thampz support any social causes?
Yes, we actively promote sustainable travel and eco-friendly initiatives through our brand activities. Additionally, 1% of each sale is donated to child healthcare.

Can I change my address or contact number after shipping?
Once an order has shipped, it is not possible to change the contact number or address. However, you can reach us before the order has shipped to request changes.

Can I collaborate with Thampz?
We’re always open to partnerships with travel influencers, photographers, and bloggers. Contact us at partnerships@thampz.com for more information.

Do you offer wholesale or bulk orders?
Yes, we cater to bulk orders for events, corporate gifts, or retail. Contact us at sales@thampz.com for pricing and details.

How can I apply a coupon code?
Enter the coupon code during checkout in the Promo Code section before making the payment.

Do you have a loyalty program?
We are working on a Thampz Rewards Program that will allow you to earn points on every purchase. Stay tuned!

How do I return a customized product?
Customized products are non-returnable unless they have manufacturing defects.

What if I receive an incomplete order?
If any item is missing, report it to support@thampz.com within 48 hours of delivery, and we will resolve it promptly.

Are Thampz products eco-friendly?
Yes, we actively promote sustainable fashion and use eco-friendly materials wherever possible.

Do you offer size customization?
Currently, we follow standard sizing, but you can refer to our size chart before purchasing.

What kind of customization do you offer?
We provide custom prints, embroidery, and personalization for apparel and accessories. Check the Customized Gifts section on our website for options.