Refund & Return Policy

Effective Date: 01.11.2025

At Thampz Online Clothing LLP, we value our customers and strive to deliver high-quality products that match your expectations. However, if you are not completely satisfied with your purchase, we are here to make the process easy and transparent.

This Refund & Return Policy outlines the conditions and procedures for returning, exchanging, or requesting a refund for your Thampz purchase. By shopping with us on www.thampz.com, you agree to the terms stated below.

1. Eligibility for Returns and Refunds

To ensure a smooth refund or exchange experience, please make sure that your item meets the following conditions:

1.1 Condition of the Product

1. The product must be unused, unworn, unwashed, and free from any stains, perfume, or damage.
2. The product must be returned in its original packaging, including the tags, labels, inserts, and protective wrapping.
3. Any item that appears used, damaged, or altered from its original state will not be eligible for a refund or exchange.

1.2 Timeframe

1. Customers must initiate a return or refund request within 7 calendar days from the date of delivery.
2. Requests made after this period will not be accepted.

1.3 Proof of Purchase

1. A valid invoice or proof of purchase (order ID or receipt) is mandatory to process all refund or exchange requests.

2. Non-Refundable or Non-Returnable Items

The following items cannot be returned or refunded due to hygiene and customization reasons:

1. Sale or discounted products (including clearance items).
2. Custom-made, personalized, or printed-on-demand products.
3. Intimate or hygiene-sensitive items such as undergarments, socks, and innerwear.
4. Products received as part of special promotional offers or giveaways.

3. Return & Refund Process

We aim to make your return process as hassle-free as possible.

3.1 Steps to Initiate a Return

1. Contact us within 7 days of receiving your order via:
2. 📧 Email: support@thampz.com
3. 💬 WhatsApp: 9567501545
4. Provide the following details:
5. Order ID / Invoice number
6. Reason for return or refund
7. Product images (showing item condition and packaging)
8. Once approved, our support team will guide you through the return shipping process.

3.2 Inspection & Approval

1. After we receive your returned item, it will undergo a quality inspection to ensure eligibility.
2. You will be notified via email or WhatsApp about the approval or rejection of your refund request.

3.3 Refund Timeline

1. If your return is approved, your refund will be initiated within 7–10 business days to your original payment method.
2. Refunds are processed through the same payment gateway used during purchase.

3.4 Partial Refunds

Partial refunds may be granted if:

1. The product shows minor signs of wear due to handling but remains unused.
2. Parts or accessories are missing (not due to our error).
3. The product is returned late but approved for partial compensation.

4. Shipping & Handling for Returns

4.1 Return Shipping Costs

1. Customers are responsible for the return shipping cost, unless the item was defective, damaged, or incorrect.
2. In case of wrong or defective product delivery, Thampz will bear the full return shipping charges.

4.2 Original Shipping Charges

1. Original shipping or delivery fees paid during checkout are non-refundable.
2. If a refund is approved, the cost of return shipping may be deducted from your refund (if applicable).

4.3 Exchanges

1. If you wish to exchange a product for a different size or design, please mention it in your return request.
2. Exchange shipping costs may apply unless the exchange is due to a manufacturing or delivery error.

5. Damaged or Defective Products

We take product quality seriously, but in rare cases of manufacturing defects or shipping damage:

1. Notify us within 7 days of delivery with clear photographs of the issue.
2. Once verified, we will arrange a replacement, exchange, or full refund at no extra cost.
3. Damaged or defective items reported after 7 days may not be eligible for a full refund.

6. Late or Missing Refunds

If you have not received your refund after the stated processing time:

1. Double-check your bank or credit card statement.
2. Contact your bank or payment provider, as processing times may vary.
3. If the issue persists, reach us at:
4. 📧 support@thampz.com
5. 💬 WhatsApp: 9567501545

We will assist you promptly to resolve the issue.

7. Cancellations

If you wish to cancel your order:

1. You may do so within 24 hours of placing it, provided it has not yet been dispatched.
2. Once shipped, the cancellation will be treated as a return and will follow the above process.

8. Our Commitment

At Thampz, we believe that every customer interaction should reflect our values of trust, transparency, and quality.

Our 7-day return and refund policy is designed to ensure your satisfaction while maintaining fairness and efficiency.

We appreciate your cooperation in adhering to these guidelines, which help us serve you better.

9. Contact Us

For any questions or concerns regarding refunds, returns, or exchanges, please contact us:

📧 Email: support@thampz.com

💬 WhatsApp: 9567501545

🌐 Website: www.thampz.com

Our customer service team is available to assist you with your return or refund queries.

Summary for Customers

1. 🕓 Return Window: 7 days from delivery
2. 📦 Condition: Unused, unwashed, in original packaging
3. 💰 Refund Time: 7–10 business days
4. 🚚 Return Shipping: Customer-borne unless defective item
5. 📞 Support: Email or WhatsApp for easy return initiation